Returns
We expressly point out that our products should only be tried on with underwear. If you do not like the item you have ordered or it does not fit, you can return it to Switzerland.
Simply use our returns portal at dalgaswim.com/en/pages/returns
For the EU and all other countries except Switzerland, please send the goods with a tracking number to the DALGA SHIPPING DEPARTMENT:
DALGA GmbH
Zwirnereistrasse 31,
8304 Wallisellen
IMPORTANT: For returns from all countries, the invoice must be attached to the outside of the parcel and the parcel must be marked with the word "Return" (handwriting is sufficient). Otherwise you will be charged 40 euros plus VAT.
14 days right of return
1. if you are not completely satisfied, DALGA will gladly accept the return and exchange of items in their original condition, with label and packaging within 14 days from the date of order for a refund of the purchase price or credit note. We do not offer exchanges. Please place a new order. Items must be returned with DALGA labels attached and hygiene inserts intact. Bath products returned in used condition without labels or intact sanitary liners will not be refunded or credited.
2. We reserve the right not to accept a return if the product shows signs of wear or has been altered from its original condition. Items showing signs of wear or alteration from original condition will be returned to the buyer.
3. shipping costs are non-refundable.4. international purchases are currently excluded from return.
4. handling fee: all returns submitted for refund or credit will be subject to a handling fee of 10 euros per order, which will be deducted from the amount of the refund, exchange or credit. This 10 euros covers the cost of shipping labels and additional shipping costs.
5. restrictions:Clearance items and third party items are final sale items and cannot be returned for a refund or credit.
Dalga does not offer price adjustments on clearance items.
6. 10.- Euro /Dollars fee For processing international returns, Switzerland excluded.
